Refund policy
Return & Refund Policy
At HYRO, we care about delivering our products in the best possible condition and making sure every customer is satisfied before accepting their order.
Inspection Upon Delivery
Customers are welcome to open the package and inspect the product at the time of delivery, while the courier is present.
If you are not satisfied with the product at the time of delivery, you may simply refuse the order and return it immediately with the courier. In this case, the order will not be considered accepted.
After Delivery Acceptance
Once the order has been inspected, accepted, and received by the customer, we do not accept returns or refunds for change of mind, or personal preference reasons.
This is because HYRO running belts are wearable fitness products. Once handled, worn, used, damaged, altered, or removed from their original condition, they cannot be resold for hygiene, quality, and product integrity reasons.
Product Condition
To be eligible for any return or exchange where applicable, the product must be:
- Unused and unworn
- In its original condition
- With all original packaging and accessories included
- Free from damage, stains, odors, or signs of use
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately on Instagram or at alikhwas10@gmail.com with your order number, photos of the product, and a clear description of the issue.
We will review the case and offer the appropriate solution in accordance with applicable consumer protection laws.
Contact Us
For any questions regarding your order or this policy, please contact us at:
+201222176630